# Auxx.ai

> Auxx.ai is an open-source AI-powered CRM and customer support platform for Shopify businesses. It combines a shared inbox, workflow automation engine, and AI-generated responses to help e-commerce teams automate support at scale.

## What Auxx.ai Does

- AI-powered email support with automated response generation (supports OpenAI, Anthropic Claude, Google Gemini, Groq, DeepSeek, Ollama, Qwen, Kimi)
- Shared inbox unifying Gmail, Outlook, SMS, live chat, Facebook, and Instagram
- Deep Shopify integration: order context, tracking info, return/refund automation, inventory lookup
- Visual no-code workflow automation builder with triggers, conditions, actions, and human-in-the-loop approvals
- Customer relationship management (CRM) with custom fields, entities, and relationships
- Knowledge base builder for self-service support
- Ticketing system with AI triage, routing, and prioritization
- Multi-tenant with team management, roles, and permissions

## Who It's For

- Shopify store owners (1-person shops to growing teams handling 50-500+ orders/day)
- E-commerce customer support teams
- Small businesses needing CRM + support automation
- Manufacturing teams managing parts requests and warranty claims

## Key Differentiators

- Open source (AGPL-3.0) — self-hostable via Docker or deploy to AWS/Railway
- Not locked to a single AI provider — bring your own LLM
- Combines CRM + helpdesk + workflow automation in one tool
- Native Shopify integration with real-time order context
- Alternative to Front, Attio, Gorgias, Zendesk, Freshdesk, Tidio, and n8n

## Pricing

- Free tier available
- 14-day free trial on paid plans
- No credit card required to start

## Links

- Website: https://auxx.ai
- Documentation: https://docs.auxx.ai
- GitHub: https://github.com/Auxx-Ai/auxx-ai
- Blog: https://auxx.ai/blog
- Pricing: https://auxx.ai/pricing

## Platform Features

- [Omnichannel Messaging](https://auxx.ai/platform/messaging): Unify email, chat, SMS, and social messages with AI-driven routing
- [AI-Powered CRM](https://auxx.ai/platform/crm): Centralize customer history, automate follow-ups, surface revenue opportunities
- [Workflow Automation](https://auxx.ai/platform/workflow): Drag-and-drop automations to triage tickets and trigger actions
- [Ticketing System](https://auxx.ai/platform/ticketing): AI-suggested replies, smart routing, and real-time Shopify context
- [Knowledge Base Builder](https://auxx.ai/platform/knowledge-base): Self-service libraries with SEO-ready articles
- [Live Chat Suite](https://auxx.ai/platform/live-chat): Real-time chat with AI suggestions and proactive prompts
- [Integrations & API](https://auxx.ai/platform/integration): Connect with Shopify, email providers, and internal tools

## Solutions

- [Shopify Store Support](https://auxx.ai/solutions/shopify-stores): Resolve tickets, automate refunds, deliver upsell-ready responses
- [Small Business Automation](https://auxx.ai/solutions/small-business): AI-powered support without growing headcount
- [Customer Support Teams](https://auxx.ai/solutions/customer-support-teams): Unified inbox and AI workflows for dedicated support departments

## Tech Stack

- Framework: Next.js with React Server Components
- API: tRPC with React Query
- Database: PostgreSQL with Drizzle ORM
- Auth: Better-auth (Google, GitHub, Email/Password, Passkey, 2FA)
- UI: TailwindCSS with shadcn components
- Deployment: Docker, AWS (SST), Railway
- License: AGPL-3.0