Chatbots follow scripts. AI agents reason, pull live data, and actually solve problems. Here's the difference.
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Chatbots follow scripts. AI agents reason, pull live data, and actually solve problems. Here's the difference.
Your support inbox isn't a cost center — it's a revenue channel you're probably ignoring.
Speed, accuracy, and not having to repeat themselves — here's what the data says customers actually care about.
Stop tracking vanity metrics. These are the 5 support KPIs that actually tell you if things are working.
Slow support costs more than you think — lost sales, chargebacks, and burnout add up fast for Shopify stores.