What is Auxx.ai?

auxx.Ai is an open-source, AI-powered customer support platform designed for Shopify businesses. It connects your email inboxes, live chat, and Shopify store data into a single workspace where AI agents draft replies, resolve tickets, and escalate issues that need human attention. Built on a modern stack with Next.js, PostgreSQL, and configurable AI providers, auxx.Ai gives support teams the tools to handle higher ticket volumes without scaling headcount.

Key Features

  • AI-Powered Ticket Resolution — AI agents read incoming tickets, pull relevant context from your knowledge base and Shopify data, and draft accurate replies for agent review or automatic sending.
  • Unified Inbox — Aggregate email from Gmail and Outlook, plus live chat, into one shared workspace with collision detection and assignment rules.
  • Shopify-Native CRM — Automatically sync customer profiles, order history, and fulfillment status from Shopify. See the full customer picture alongside every ticket. Learn more about the CRM.
  • Knowledge Base — Create and manage articles that AI uses to generate accurate responses. Supports internal and public-facing content. See Knowledge Base.
  • Workflow Automation — Build multi-step workflows with conditional logic to auto-tag, route, escalate, or respond to tickets based on content, customer attributes, or order data.
  • Ticketing System — Full ticketing with statuses, priorities, tags, custom fields, SLA tracking, and kanban or table views.
  • Team Collaboration — Internal notes, @mentions, collision detection, and role-based access control for support teams.
  • Custom Fields — Extend tickets, customers, and other entities with custom field templates to match your business data model.

Who Uses Auxx.ai

  • Shopify Store Owners — Merchants handling support themselves who want AI to draft replies and reduce time per ticket.
  • Customer Support Teams — Teams of 2-50 agents managing shared inboxes who need assignment, routing, and AI assistance to hit SLA targets.
  • Small Businesses — Growing businesses that need a support platform but want to avoid the cost and complexity of enterprise tools.
  • Developers and Self-Hosters — Teams that want full control over their support infrastructure and customer data through self-hosted deployment.

How It Works

  1. Connect your channels — Link your Gmail or Outlook inbox, enable live chat on your storefront, and connect your Shopify store. Customer data and order history sync automatically.
  2. Set up your knowledge base — Add articles covering your products, policies, and common questions. The AI uses this content along with Shopify data to generate contextual responses.
  3. Let AI handle tickets — Incoming messages are analyzed and routed. AI drafts replies for agent review or sends them automatically based on your workflow rules and confidence thresholds.

Integrations

auxx.Ai connects to the tools your business already uses. See the full list on the integrations page.

  • Shopify — Two-way sync of customers, orders, products, and fulfillment data. Actions like issuing refunds or checking order status directly from the support workspace.
  • Gmail — OAuth-based connection for sending and receiving support emails through your existing Gmail account.
  • Microsoft Outlook — OAuth-based connection for Outlook and Microsoft 365 email accounts.
  • AI Providers — Configurable AI backend supporting OpenAI, Anthropic, and other providers. Bring your own API key or use the managed service.

Open Source

auxx.Ai is released under the AGPL-3.0 license and the full source code is available on GitHub. You can self-host the entire platform on your own infrastructure using Docker.

The self-hosted deployment includes all core features: AI ticket resolution, email integration, Shopify sync, knowledge base, workflows, and team collaboration. There are no artificial feature gates between the open-source and hosted versions.

The tech stack includes Next.js, PostgreSQL, Redis, and BullMQ for job processing. Refer to the documentation for setup instructions.

Pricing

auxx.Ai offers a free tier for small teams and usage-based paid plans that scale with your ticket volume. The hosted version includes managed infrastructure, automatic updates, and priority support.

Self-hosting is free under the AGPL-3.0 license. See the pricing page for current plan details and feature comparisons.

How Auxx.ai Compares

auxx.Ai occupies a different position than most customer support platforms. Here is how it differs from commonly compared tools:

  • vs. Gorgias — Gorgias is a closed-source, Shopify-focused helpdesk with per-ticket pricing. auxx.Ai provides similar Shopify integration and AI capabilities but is open-source, self-hostable, and uses seat-based pricing rather than per-ticket billing.
  • vs. Zendesk — Zendesk is a general-purpose enterprise support platform. auxx.Ai is purpose-built for Shopify with deeper e-commerce data integration, AI-first ticket handling, and significantly lower complexity for small-to-medium teams.
  • vs. Front — Front is a shared inbox tool designed for team email collaboration. auxx.Ai adds native Shopify data, AI-powered response generation, workflow automation, and a built-in knowledge base on top of shared inbox functionality.

For a side-by-side look at the broader market, see our roundup of the best AI customer support software for small businesses.