Your data model. Two ways to feed AI.
Author rich knowledge base articles or upload existing docs. Auxx turns both into grounded answers for your customers and your team.
Write articles your way. Publish them everywhere.
Build a fully customizable self-service portal with your logo, colors, and domain. Articles use rich blocks, organize into categories, and stay in sync across drafts and published versions.
Every article doubles as AI grounding. Kopilot and ticket auto-replies cite your own articles back to you with links — no hallucinated answers.
Author rich articles in a block-based editor
Compose with tables, tabs, accordions, cards, callouts, code, and internal links. Drop in any block, nest them, and structure long articles without leaving the editor — every block round-trips cleanly to Markdown.
Save drafts, then publish in one click to your portal and AI grounding at the same time. Version history keeps every revision so you can roll back instantly when an edit doesn't land.
Bring your own docs. We make them searchable.
Drop in PDFs, exports, and pages. Auxx extracts, segments, and embeds them — ready for Kopilot and ticket AI to cite within minutes.
- PDF
Manuals, contracts, scanned docs.
- DOCX
Word and Google Docs exports.
- HTML
Saved web pages and articles.
- Plain text
TXT, transcripts, notes.
- Refund policy
Authoritative rules for refund eligibility.
PDF - Shipping FAQ
Carrier coverage, transit times, and tracking.
DOCX - Help center articles
Public docs synced from your website.
HTML - Onboarding guide
How new customers get up and running.
PDF - Return process
Step-by-step playbook for RMAs.
DOCX - Product catalog
Specs, SKUs, and feature breakdowns.
HTML - Warranty terms
Coverage, exclusions, and claim windows.
PDF - Support playbook
House style for tone, escalation, handoffs.
DOCX - API reference
Endpoints, parameters, and example payloads.
HTML - Meeting transcripts
Internal calls and standups.
TXT - Brand guidelines
Voice, vocabulary, and forbidden phrases.
PDF - Internal wiki
Notes and runbooks exported as plain text.
TXT - Refund policy
Authoritative rules for refund eligibility.
PDF - Shipping FAQ
Carrier coverage, transit times, and tracking.
DOCX - Help center articles
Public docs synced from your website.
HTML - Onboarding guide
How new customers get up and running.
PDF - Return process
Step-by-step playbook for RMAs.
DOCX - Product catalog
Specs, SKUs, and feature breakdowns.
HTML - Warranty terms
Coverage, exclusions, and claim windows.
PDF - Support playbook
House style for tone, escalation, handoffs.
DOCX - API reference
Endpoints, parameters, and example payloads.
HTML - Meeting transcripts
Internal calls and standups.
TXT - Brand guidelines
Voice, vocabulary, and forbidden phrases.
PDF - Internal wiki
Notes and runbooks exported as plain text.
TXT
- Refund policy
Authoritative rules for refund eligibility.
PDF - Shipping FAQ
Carrier coverage, transit times, and tracking.
DOCX - Help center articles
Public docs synced from your website.
HTML - Onboarding guide
How new customers get up and running.
PDF - Return process
Step-by-step playbook for RMAs.
DOCX - Product catalog
Specs, SKUs, and feature breakdowns.
HTML - Warranty terms
Coverage, exclusions, and claim windows.
PDF - Support playbook
House style for tone, escalation, handoffs.
DOCX - API reference
Endpoints, parameters, and example payloads.
HTML - Meeting transcripts
Internal calls and standups.
TXT - Brand guidelines
Voice, vocabulary, and forbidden phrases.
PDF - Internal wiki
Notes and runbooks exported as plain text.
TXT - Refund policy
Authoritative rules for refund eligibility.
PDF - Shipping FAQ
Carrier coverage, transit times, and tracking.
DOCX - Help center articles
Public docs synced from your website.
HTML - Onboarding guide
How new customers get up and running.
PDF - Return process
Step-by-step playbook for RMAs.
DOCX - Product catalog
Specs, SKUs, and feature breakdowns.
HTML - Warranty terms
Coverage, exclusions, and claim windows.
PDF - Support playbook
House style for tone, escalation, handoffs.
DOCX - API reference
Endpoints, parameters, and example payloads.
HTML - Meeting transcripts
Internal calls and standups.
TXT - Brand guidelines
Voice, vocabulary, and forbidden phrases.
PDF - Internal wiki
Notes and runbooks exported as plain text.
TXT
From any document to instant answers
Drop in PDFs, docs, and notes. We chunk them, embed them, and store them in a vector index so the AI can pull the exact passage that answers each customer.
Smart Chunking
Long documents get split into semantically meaningful passages, ready for retrieval.
Vector Storage
Embeddings are stored alongside your content so similar questions surface the right passage.
Snippet Retrieval
The AI fetches the top-matching snippets at answer-time and cites them inside the reply.
Grounded Replies
Replies are anchored in real source content—no guessing, no drift from your actual policies.
One data model. Three places it shows up.
Kopilot, ticket auto-replies, and your help portal all read the same KB articles and dataset segments. Update once — every surface gets it.
- Kopilot
Cites articles and dataset chunks back to the user with links.
- Ticket AI replies
Drafts answers grounded in your KB and uploaded docs.
- Self-serve search
Customers find answers in your portal before opening a ticket.
Deliver AI-powered support
Spin up Auxx.ai in minutes. Explore the product tour, automate your top workflows, and partner with our onboarding specialists to launch in record time.